1. Introduction
Gallaa.in serves as a high-performance digital bridge connecting manufacturers, wholesalers, and retailers in the fashion industry. We provide the technology, but the physical trade of goods is an independent contract between the Buyer and the Vendor.
2. No Direct Returns or Refunds
As a SaaS and marketplace facilitator, Gallaa.in does not process, accept, or offer direct refunds on products purchased through the platform.
- Respective Vendors (Manufacturers/Wholesalers) hold full product responsibility.
- Buyers must perform due diligence by reviewing Vendor profiles before purchasing.
3. Vendor-Specific Policies
In the B2B clothing trade, return standards vary by fabric, volume, and customization. Please note:
- Individual Vendors set their own return/exchange windows.
- Issues regarding quality, damage, or incorrect SKU delivery must be directed to the Vendor’s support channel.
- Gallaa.in remains neutral in the acceptance or rejection of individual return requests.
4. Exceptions & Conditions
Should a Vendor agree to an exchange or refund, the following standard B2B protocols usually apply:
- Items must be in original wholesale packaging with all tags attached.
- The claim must be initiated within the Vendor’s specific timeframe (e.g., 24-48 hours post-delivery).
- Shipping costs for returns are typically borne by the Buyer unless otherwise agreed by the Vendor.
5. Dispute Assistance
While we are not legally liable for trade disputes, Gallaa.in values its community. We may:
- Assist in reopening communication lines between retailers and wholesalers.
- Review Vendor performance to maintain marketplace quality.
- Provide transaction documentation to assist in legal or tax reconciliations.
© 2026 Gallaa.in. All business terms are subject to Indian Jurisdictional Laws.